Cox Outage (2024)

FAQs

How do I see if there is a Cox outage in my area? ›

Is there a Cox outage in my area? To confirm if Cox services are down in your area, please sign in to view the Cox outage map. Additionally, you can check for impacts to your specific services by signing in to view SmartHelp outage alerts on the Cox App or Cox.com.

User reports indicate no current problems at Cox

Cox Communications offers cable television, internet and home phone service.

Check the signal strength on the wireless client. If the signal is low, then try to reposition the Gateway. If you are connected to the 5GHz access point, then try connecting to the 2.4GHz access point.

The Cox app gives you the tools to easily manage your services, account and profile information. When you first open the app, we'll do a network check on your services with our new Smart Help feature so you can keep peace of mind.

ISP outages and network congestion

If your internet is completely out and you've already tried restarting the router, check your provider's social media pages, official website or sources like downdector.com for updates and outage reports. You can also call customer service, but be prepared for a long wait on hold.

The internet may be down in your area. You can use a site like downdetector.com to see if anyone else is having connection issues in your area. Many ISPs also have outage alerts via their websites and apps. Of course, you could always just call your ISP to find out if there's an outage.

Your internet can be slow for many reasons. Your internet plan may be too slow for your needs, your modem or router may be out of date, your router may be on the fritz, or you might have too many people using your Wi-Fi at the same time.

Non-Sufficient Funds/Late Payment Fee: Amounts not paid within 18 days after the date of invoice are considered past due. If the entire balance is not paid by the due date, a late payment charge of 1.5% per month will be assessed on the unpaid balance.

If you are in an outage, you can visit cox.com/outage to view the outage map. Learn details about your outage. Identify why you may be experiencing service issues.

Who owns Cox? ›

The Cox family owns media giant Cox Enterprises, which had $22.1 billion in 2022 revenue. Cox Enterprises includes Cox Communications (cable and broadband), Cox Automotive (Autotrader, Kelley Blue Book and Manheim) and newspapers including the Atlanta Journal-Constitution.

Connecting to a hotspot on your mobile device is as easy as searching for a hotspot named "Cox Wifi" – once your device connects you can open your browser and you will be directed to a login page to use your Cox user ID and password. You only have to do this once every 2 years on your device.

How to check if the internet is down in your area. The quickest way to check if the internet is down in your area is by searching your broadband provider on a site like Down Detector. You can report an issue with your internet provider and check if other people using your provider's network are reporting an issue, too.

You can test your coax outlet's signal by taking your cable modem from cable outlet to cable outlet manually, and plugging it in to each coax outlet to verify a signal and connectivity. If your internet modem connects like normal, that means a signal was detected. If it doesn't connect, then you have no signal.