Branches & ATMs | DCU (2024)

FAQs

Why would DCU lock my account? ›

If DCU is notified of a conflict between the accountholders with respect to the Account, we may place a Freeze on the Account until we receive a court order or transaction directions signed by all accountholders.

Members cannot select their own PIN. What if I lose or forget my PIN? A PIN may be reordered at any DCU branch or by faxing or mailing your name, member number, and signature to the Account Services Center. Your signature is required for security.

Federally chartered credit unions, like DCU, are regulated by the NCUA, an independent federal agency. State chartered credit unions are regulated by their state's credit union department. No taxpayer money is used for NCUA regulation as all NCUA and NCUSIF activities are paid for by credit unions.

First, visit dcu.org and select the forgot your password link. Make sure to have your username, the last 4 digits of your social security number, and your phone number. We'll confirm your identity via text or phone call, and you'll be able to reset your password.

Digital Federal Credit Union (DCU) is a credit union based in Marlborough, Massachusetts. It has over 1,025,000 members and is the largest credit union headquartered in New England as measured by assets, managing over US $9.9 billion.

ATM Access

Your DCU Debit Card is accepted at any terminal displaying the Visa logo and gives you access to over 80,000 surcharge free non-DCU ATMs nationwide displaying Allpoint, SUM or CO-OP logos. Other institutions may charge you for using their ATM's.

ACH Transfers into and out of your DCU account

Also known as pre-authorized debits, withdrawals, or ACH payments, this is a convenient way to transfer money between your accounts at DCU and your accounts at other financial institutions.

Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members.

Reputation for Innovation and Research

We are a research-intensive, globally engaged institution that is distinguished by the quality and impact of its graduates and focus on the translation of knowledge into societal and economic benefit.

Account freezes are normally the result of a court order, though, in some cases, the financial institution itself may initiate them. Freezes typically occur when the account holder has unpaid debts to creditors or the government, or when suspicious activity has been detected in the account.

Why would an account be locked? ›

In most cases, an account is locked when a password has been entered incorrectly too many times.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

Some of the most common reasons include illegal activity, a court order for unpaid debts or taxes, a clerical error, or because the bank suspects a criminal gained access to your personal information.