Taste app frequently asked questions (FAQs) (2024)

I would like the new version of the app – how do I get it?

Depending on your device, the new version of the app can be accessed by visiting the App Store (insert link) or Google Play Store (insert link).

What operating systems are supported?

The taste.com.au app supports:

Android 8 and above
iOS 14 and above

What happened to the old version of the app?

We have made significant improvements to the taste.com.au app.

The new app includes updated features such as improved search, personalised homepage, updated recipe templates, ingredients toggle in method steps and much more.

Please note: Once you have upgraded to the new version of the app, you’ll be unable to access the old version.

How can I update my preferences?

Updating your preferences helps us personalise your suggested content.

You can update your preferences at any time by following these steps:

Go to the app homepage
Go to the settings page by selecting the profile icon in the top right corner
Within settings, under the ‘Account’ heading, select ‘ Preferences’
You will be presented with questions that help us personalise your content experience.

How do I set up notifications?

Android

How do I turn off notifications?

Android

Go the ‘Settings’ app on your device, then ‘Notifications’ under settings
Go to ‘App Notifications’ and click, the choose the taste.com.au app
Toggle off notifications for the taste.com.au app if you want to stop receiving notifications

iOS

Go the the ‘Settings’ app on your device, then ‘Notifications’ under settings
Go to ‘Allow notifications’ at the top and toggle off if you want to stop receiving notifications

My app keeps crashing. How can I fix it?

Here are some helpful steps you can take that should fix the issue:

Make sure you have downloaded the latest version of the app. Do this by going to the app store, find the taste.com.au app and click update.
Restart your device (turn it off, then turn it on again).
Click on the app icon to re-open the app.

Still experiencing issues? Contact us on 1300 696 397

How to subscribe to the the taste.com.au app

Android users

INSTALL THE APP ON YOUR DEVICE – Download the taste.com.au app through the Google Play Store on your tablet or smartphone.
SUBSCRIBE – Once you have downloaded the taste.com.au app, click the ‘subscribe’ button and subscribe through the Google Play Store in order to enjoy unlimited access to all recipes and exclusive subscriber content in the taste.com.au app.

iOS users (iPad/iPhone)

INSTALL THE APP ON YOUR DEVICE – Download the taste.com.au app through the App Store on your iPad or iPhone.
SUBSCRIBE – Once you have downloaded the taste.com.au app, click the ‘subscribe’ button and subscribe through iTunes in order to enjoy unlimited access to all recipes and exclusive subscriber content in the taste.com.au app.

How much does a subscription to the taste.com.au app cost?

It is free to download the taste.com.au app.
As a non-subscriber, you can access up to 10 recipes for free.

A subscription to the taste.com.au app will give you:

Unlimited access to all taste.com.au recipes
Unlocked access to app subscriber exclusive content

A new taste.com.au app subscription costs $1.99 per month.

Any historical app user that has an existing subscription will continue to pay $0.99 per month.

Need assistance? Contact us on 1300 696 397

How do I cancel my taste.com.au app subscription?

Android

On your Android device, go to subscriptions in Google Play
Select the subscription you want to cancel
Tap ‘Cancel subscription’
Follow the instructions to cancel

iOS

Go to the App Store, select Settings, and go to your account at the top of the Settings page.
Go to Subscriptions
Choose the taste.com.au app
Tap ‘Cancel subscription’
Tap ‘Confirm’ for cancellation

I’m having trouble renewing my taste.com.au app subscription through the App Store – what do I do?

If you have more than one itunes account/Apple ID set up, check that you’re using the correct account.
You may also want to confirm that the email address you registered the Taste iOS App with is the same as the one you are using to renew your subscription.
Often, turning your device off and on can resolve the issue. If the problem persists, you can try removing and reinstalling the app.
If you are still experiencing difficulties renewing your subscription, please contact our customer support team. To help us address your query, we request that you quote your iTunes receipt.

Existing registered taste.com.au users

If you already have a free taste account (signing up from either web or app), you can use this account to sign into the app. You will have access to your saved Favourites (previously named ‘Cookbooks’). You can also view 10 recipes for free on the app. (See sign-in instructions for registered users below).

If you would like unlimited app access to recipes (including all recipes in your favourites), you can become an app subscriber for $0.99/month.

What are the benefits of registering for a taste.com.au account?

Having a taste.com.au account allows us to identify you as a user of taste.com.au (web and/or app).

Users with a taste.com.au account can save recipes and curate their personal ‘Favourites’ collections (previously named ‘Cookbooks’).
When logged in to a taste.com.au account, this saved content will be synced across app and web.
Users can rate and review recipes.

What are the benefits of subscribing to the taste.com.au app?

50,000 RECIPES AT YOUR FINGERTIPS – Discover thousands of foolproof recipes, complete with cooking videos, step-by-step instructions and full nutritional information.
RATINGS AND REVIEWS – Tap into over 300,000 recipe ratings and reviews from our huge community of home cooks.
PERSONALISED RECIPE RECOMMENDATIONS – Enjoy your daily feed of recipes picked just for you to suit you and your family’s food preferences and dietary needs.
EASY-TO-FOLLOW RECIPES – At-a-glance ingredient quantities in every method step make cooking a breeze.
SAVE & VIEW YOUR FAVOURITE RECIPES – Collate and organise your most-loved recipes for quick and easy planning and cooking
EXCLUSIVE COLLECTIONS FOR SUBSCRIBERS – Be among the first to access exclusive recipe collections curated by our team of experts

How do I log in to my taste.com.au account when using the taste.com.au app?

Locate the log in button
At the bottom of the ‘Settings’ page or follow the prompts on the ‘Favourites’ page
Enter the email address and password you used when you created your taste.com.au account.

My existing password isn’t working. What should I do?

Reset your password from the login screen, click on “Forgot your password”
Check your email address and ensure that it’s valid (check your spam folder to validate your email)
If you did not receive the email, please email us.

How do I create a new taste.com.au account?

Follow the above steps to log in to your account and either:
1. On the ‘Favourites’ page, select ‘Sign up for a free account’
  OR
2. On the login page, select the ‘Sign Up’ tab and follow the prompts

Favourites (Previously Cookbooks)

Where are my cookbooks in the new app?

We have renamed ‘Cookbooks’ to ‘Favourites’ in the new taste.com.au app. This can be found in the main navigation bar within the app.

Once you’ve logged in to your taste.com.au account, your previously saved content can be found within your ‘Favourites’ page.

Can I link my account between apple and android?

If you log in to your taste.com.au account on an Apple device and an Android device, saved favourites content will be synchronised across devices. However, you cannot link your subscription across apple and android devices. This is because the payment occurs via either the Apple App Store or Google Play Store platform.